Citizens Right for Older People
Welcome to CROP, Citizens Rights for Older People
Our aim and objective is to leave an older person stronger and more able to cope than when we first came into contact with them. Our website is simple but designed to assist you in finding the information you are looking for. It covers all the areas that we work and provide assistance in. We are a people-based organisation, so if you don’t feel happy filling in information online, we will always be happy to hear from you at our office in Lenham. You can find information on how to contact us here.
How can CROP help you?
We live in a world where everything resides online and not every older person is familiar with modern technology so can often benefit from some help and guidance to sort out their problems.
CROP (Citizens’ Rights for Older People) is a charity setup to do just that but not just with technology, with any problem that may require a second opinion or some intervention from an experienced volunteer to help out.
We are not a campaigning organisation, but a confidential advocacy service. We use trained volunteers who visit older people in their own homes to express their individual needs, either for themselves or through a visiting advocate. Not all of us are able to be effective advocates on our own behalf even before we are old.
So can we help you?
• As an older person do you need help to make a complaint?
• Are you unsure about making a fuss about poor service?
• Have you suffered injustice at the hands of central or local government?
• Can you negotiate satisfactory care services for yourself?
• Do you need help filling in benefit forms?
• Is your landlord keeping to his tenancy agreement?
I started my journey with CROP as, a volunteer and helped in the office for one year. I am now a paid member of staff and my roles are, as a Deputy Manager and Area Coordinator for West Kent. I am passionate about our organisation and, really enjoy supporting older people and, feel that my previous Adult Nursing career has given me a good grounding for understanding the issues and needs of older people.
When I am not working, I enjoy long walks with my Husband and our two Labradoodles! Also, spending time, with my two grown up Sons and catching up with events in their lives.
Dr Adrian Adams
I am the Area co-ordinator Canterbury Thanet & Dover, joined CROP in 2015.
Prior to which I was an honorary research fellow at the University of Kent, head of the department of social work at Canterbury Christchurch University, manager for personal training with KCC social services and a registered social worker with the London borough of Haringey for 13 years
Hi I am Angus. I am a semi -retired management accountant. I joined CROP as a volunteer advocate in March 2015 and I aim to visit clients in the Maidstone area twice a week whenever possible .
In the last year I have been coming into the CROP office twice a week when I can, where I discuss with clients about how we can help them and enter information onto our database. On my office days I bring in my rough haired Jack Russell Rhubarb with me who the staff make a lot of fuss of. I find being involved with CROP a very rewarding and enjoyable experience
Hello my name is Julie and I have been working in the office as a Triage Officer for CROP since April 2016 after initialling being a volunteer.
I have a civil service background and more years that I care to think about working with vulnerable adults. It is my job to find out the full facts of the case and gather all the information necessary before passing the cases on to our volunteers to visit. I love working in a challenging role and take great pleasure in sorting out complex problems.
“Hello my name is Diane. I started at CROP as an office volunteer in May 2011 to refresh my work experience and increase my confidence. I have completed my ECDL course and seem to have become the go to person for IT problems in the office! In December 2011 I became a paid member of staff as a vacancy cropped up which I applied for. I have extensive knowledge of mental health problems through life experience and courses. I have qualifications in First Aid, Bookkeeping & Accounting, Word Processing and a City and Guilds in Learning Support (for special needs children). I also collect teddies and enjoy arts and crafts. I enjoy my work with CROP as I feel like I contribute in making a difference to vulnerable people’s lives.”
I joined CROP in 2002, and over the years worked in different roles within CROP. In 2015 I took over as Manager, I also double up as co-ordinator for Ashford and Shepway area.
I am passionate about the work we do. Over the years there have always been challenges which impact on older people, particularly around changes in benefits, or care support and now the digital age, which brings restrictions to people who do not have access to technology or who may not want to be digital. Through our team of dedicated volunteers we are out there making sure older people do not miss out. For me helping people is the most rewarding role.
My name is Aneta and having been back in the UK for a few years now, after a long stretch of working for a diplomatic mission abroad, I want to use the experience I gained to help others who may find themselves in complicated or difficult circumstances. I enjoy interacting with people and understand that some might feel slightly baffled by recent technology advances, thus most of our referrals come by a good old telephone call. I get enormous satisfaction assisting the person on the other end of the call and hope that the advice given is beneficial.
You can contribute to our great work at CROP in several different ways-
By becoming a Volunteer
Our Advocates visit older people in residential care or their own homes in order to help them to clarify and define the nature of their problem.
Advocates need to have a professional approach, good communication and problem solving skills with a caring and patient manner.
Advocates receive regular updated training.
All Advocates will require an enhanced DBS check for working with vulnerable adults.
By becoming a Trustee
CROP needs people willing to become a trustee or member of the executive committee for the local area. Such roles might include Chair, Secretary, Treasurer, Fundraiser, etc.
Please fill in our contact form below and specify which role
you are interested in so our team can give you a call.
By donating to our work and making a difference
If you wish to make a donation, please contact our office in Lenham who will be glad to help you do so. Alternatively you can make a donation online by visiting our Charity Checkout page.
Get in touch with CROP and we'll call you back as soon as possible